Returns

At SOXS you have a return period of 30 days. After you notify us of your return, you have 14 days to send the products back.

You are responsible for the return yourself. You take the package, well packed, to a post office or parcel point yourself. You bear the cost of returning the goods (shipping costs). You also bear the risk of loss or damage during the return journey. So be sure to choose a shipping method with tracking and keep your proof of postage.

Once we have received and checked your return, we will refund the order amount within 14 days.

Conditions:

• Are you exercising your right of withdrawal? Then return the product with all accessories and, as far as reasonably possible, in its original condition and original packaging. If the product or packaging is damaged more than is necessary to inspect and try out the product, we may charge you for the loss in value. So handle the product with care and pack it well when returning it;
• Personalised items are excluded from returns;
• Items paid for entirely with a voucher can be returned, but you will not receive a cash refund. The amount will instead be credited to you as a new voucher;
• You bear the cost of returning the product to the webshop.

How to notify us of a return

Before you send a product back, first notify us of your return by email at office@soxs.co. Include your order number and the products you want to return.

Please note: after your notification, you have 14 days to send the product back, quoting your order number. If you do not send it back within this period, your return notification expires.

How to send your product back

Pack the product well and take it to a post office or parcel point near you yourself. You arrange and pay for the shipping yourself.

The return address is:
Attn: Returns
Pottenbakkerstraat 28
9403 VX Assen
The Netherlands

Please be sure to include your order number, otherwise we will not know which order your return relates to.