Since 2015, when we sold our first SOXS, we received many questions. In this page, we summarized the most frequent questions for you. Do you still have any questions and they have not been answered up here? Do not hesitate and ask us!
You can WhatsApp us on +31 6 142 88 189 or send us an e-mail to email@example.com
Our customer service is available from Monday to Friday from 9 am to 5 pm.
Once your order has been shipped, you will receive an e-mail from us with a tracking number.
Your order will be shipped the same day.
Do you order on weekends? Then we send the order the next working day.
You can hang on the following delivery times:
The Netherlands: 1 – 2 business days
Belgium and Germany: 1 – 3 business days
Rest of the EU: 2 – 4 business days
Outside the EU: 3 – 10 business days
Please contact us and mention your order number. Then we try to solve it immediately.
SOXS.co sends all orders as quickly as possible.
SOXS.co ships to all countries worldwide.
at order amount after discount
|Belgium and Germany||≥€50.00||€4.95|
|Outside the EU||≥€100.00||€29.95|
Member of the States of the European Union are: Belgium, Bulgaria, Cyprus, Denmark, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Slovenia , Slovakia, Spain, the Czech Republic, the United Kingdom and Sweden.
After acceptance of the returned product, the purchase amount will be refunded within 14 days. The amount of all undamaged and correctly returned items will be credited to the credit card or bank account of the original buyer. For more information, please contact one of our employees.
First of all, our apologies! Unfortunately, it can ever happen that a mistake has been made in our warehouse and that we have sent you the wrong products. In that case, please contact our customer service. We ensure that it is solved quickly!
Please note that we accept no liability for the shipment of the returned items. Pack your return item carefully, if possible in its original packaging, and attach a fully completed return form. We recommend sending your return via a carrier with T & T code. We do not accept responsibility for items lost during the return shipment.
FTAO return shipments
9304 VX Assen
All sensitive and credit card information you provide is processed via Secure Socket Layer (SSL) technology. This technology encrypts your information before it is sent to us. The information is protected against unauthorized use. In addition to SSL encryption, Molly uses 3-D Secure payment with credit cards. This 3-D Secure is an extra step that is meant for your safety while placing your order. You will be protected against misuse of your credit card number. Before the internet payment with your credit card is approved you need to identify yourself. We take all possible measures to ensure that our business partners, to whom we pass on data, adequately protect your data.
No customs duties will be charged to consumers within the EU. Outside the EU, it may be that it must be paid separately. The customs policy differs per country. Contact your local customs office for more information.
To ensure fast delivery outside the EU, customs fees and taxes imposed by the government are paid by you.
We have done our best to make a beautiful and sustainable product. It is now in your hands: the better you take care of it, the longer you will enjoy it!
We strive to make a quality product. If the product shows a manufacturing defect, we offer a one-year warranty from the date of purchase. Normal wear or washing other than in the washing instructions is excluded from this warranty. If something is not in order with the article, please let us know as soon as possible.
– Always follow the instructions on the back of the package!
– Use special detergent for wool and silk.
– Use a wool wash or delicate wash program!
– Set the correct temperature on your washing machine. You should use lukewarm water for hand washing;
– After drying, place the SOXS flat on a towel on a laundry rack or hang it up, do not leave it in the sun.
– Do not soak the items for too long during a hand wash (max 5 minutes);
– Never use bleach!
– Never wring out the items to get rid of excess water;
– Do not dry the items in a regular tumble dryer!
– Do not iron the items!
– Avoid high temperatures and any form of friction to prevent pills;
We have done our best to make a beautiful product. It is now in your hands. The better you take care of your SOXS, the longer you will enjoy it.
We have extensively tested whether the wool from Europe is also suitable for these socks. Unfortunately, the ecological climate is not suitable for using the wool of the sheep from Europe. This would be at the expense of the quality of the socks.
We recommend that you first report your complaint to us. You can do this by emailing us at firstname.lastname@example.org. We love to help you and search together for a solution!
If this does not lead to a solution, then it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016 on, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. You can find this ODR platform at http://ec.europa.eu/odr. If your complaint is not yet under consideration elsewhere, you are free to deposit your complaint via the European Union platform.
At the bottom of each newsletter, you have an option to unsubscribe from the newsletter.
We treat your personal data confidentially and we don’t sell or rent it to third parties. To register with SOXS.co we need your name, email address, gender, and phone number. To process your online order we need your billing address, shipping address and payment details. If necessary, we have to share this information with our payment partner to check your order.
Please contact our customer service. A team of experts is at your service and would love to answer all your questions. SOXS are made with just as much love as the socks your grandmother used to knit for you, except ours do not itch. That is because of the super soft wool from New Zealand sheep. Soxs are wonderfully warm, all natural, and manufactured sustainable with respect for the animals.